CANCELLATION & REFUND POLICY

Cancellation Policy

Cancellations will be considered only  before product dispatch. However, if the orders have been initiated for shipping then, order cancellation fee at the rate of Rs. 100 for car battery and Rs. 200 for inverter battery/combo per order will be charged. This is applicable only for orders which have been shipped and are cancelled before or at the time of receiving by the customer. No cancellation fee will be charged in case an order is cancelled by MadrasBattery.com because of non-availability or any other reason.

How to cancel orders before you receive your product?

If you’ve placed your order and wish to cancel it, please call our customer care on +91 99520 99929 (9 AM to 7 PM). You can also email the order cancellation request to madrasbattery@gmail.com with your order number, the date of purchase, your full name and address.

Refund Policy

• On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days in accordance with the respective issuing banks’ procedures. As part of the process, Madras battery’s finance team would get in touch with you at the earliest possible to provide you with all the necessary details. 2% of item value deducted for online payments.